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#MobileGameChanger Delta mobilizes the in-air experience

  • Maddie Cook By

Collectively traveling on more than 5,400 flights a day, Delta Air Lines crew members are some of the most mobile employees in the world, says Darrell Haskin, Director of IT for Crew and Catering Systems at Delta. Crew members are considered mobile in more ways than one. Each pilot and flight attendant is equipped with a mobile device on which they perform essential job functions.

Delta Air Lines, one of the largest airlines in the world, is the latest AirWatch #MobileGameChanger, recognized for its innovative use of mobile devices for air travel. (Read more below the video.)

Both pilots and flight attendants use mobile devices daily during on-board operations. Before IT introduced an electronic flight bag (EFB) solution, pilots carried heavy bags containing flight manuals, charts and roadmaps to ensure safe travel from takeoff to landing. Some of these documents included FAA compliance rules that are updated often and require pilots to have the most recent versions on hand.

Now in the flight deck, pilots use Microsoft Surface 2 tablets to digitally store these thousands of pages of documents within AirWatch Secure Content Locker. The app enables pilots to annotate and highlight notes within these different types of documents and access the latest updates, which can be pushed directly to the their devices.

This digital solution relieves 38 pounds per pilot and saves time that was once attributed to printing these flight documents. This weight relief reduces carbon emissions by more than 20 million pounds and saves approximately 900 trees each year.

Flight attendants also rely on mobile devices. Nokia Lumia devices facilitate on-board sales and allow flight attendants to check email and access customer information. Prior to this point-of-sale system, flight attendants were unable to complete credit card transactions until the plane had landed at its destination and established a secure Internet connection. With secure Wi-Fi onboard, flight attendants are able to process and confirm credit card transactions while walking through the aisle.

Enabling a mobile point-of-sale solution allows for customer service to be much more personalized. “Whatever the customer wants to tell us about their preferences, we can make sure that we honor that on-board,” says Robyn Kline, Director of Onboard Services Strategic Planning. Through the medium of mobility, Delta Air Lines is revolutionizing the customer experience at 30,000 feet by collecting customer preference data and providing farm-to-table meal options.

In addition to selling food and beverages, flight attendants can also upgrade passengers to business or first class seats from their mobile devices. Since going mobile, the aisles of a 747 are much more than just a passageway for rolling luggage – they serve as a shopping aisle and a retail opportunity for Delta to further personalize a customer’s in-flight experience.

Learn more about Delta Air Lines and other Mobile Game Changers on the AirWatch featured customers page.

Maddie Cook

Maddie Cook

Maddie has a variety of journalism experience as a science and technology reporter, editorial editor and production manager. As a writer for the AirWatch blog, Maddie looks forward to being a resource for mobility professionals.

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