Bring-your-own-device (BYOD) programs are typically a result of strategic planning at enterprises, but for college campuses, IT often has no choice but to support a BYOD environment.
“The concept of BYOD is baked into higher education,” said Bill Balint, CIO at Indiana University of Pennsylvania (IUP). “For as long as students have been bringing information technology devices to campuses, we’ve had to support those devices.”
Here’s how they took users out of the mobile management process and accelerated learning success.
Students increasingly use their personal devices to access school email and class assignments. Faculty and staff use mobile devices to teach. In fact, universities like IUP are embracing higher education mobility by developing their own mobile apps for students to access personal enrollment information.
IUP leaders knew they needed to manage its processes better to ensure airtight security and a great user experience. However, they couldn’t effectively oversee devices for nearly 16,000 users (including students and staff) case by case and in person.
Removing the Burden on End Users
Lacking remote access to users’ devices, IUP’s IT team relied on users to set up their own mobile devices. Students and staff had to set up VPN, Wi-Fi and email on their own or they had ask IT for in-person help. And if faculty wanted to use mobile devices for class, IT took days to touch every device and get everything ready.
That all changed after the university purchased an enterprise mobility management (EMM) solution from VMware AirWatch. Now that IT can remotely configure devices from a central console, all students and staff do is download the AirWatch application and enter a user name and password. IT can complete special projects for mobile devices within minutes—not days—and even securely and seamlessly update their IUP Mobile app with improvements and new content.
Simpler, Better, Faster, Stronger
Streamlining EMM processes not only reduced the workload and increased IT productivity, but also improved the end-user experience and educational value.
“I’ve seen a remarkable transformation in the availability and accessibility of information,” said Dr. Michael Driscoll, IUP president. “We’re still learning how to use that great capability that comes from having lots of information available all the time and being able to work with other people wherever we are, wherever they are, in dramatic ways to enhance what we’re doing ourselves.”
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