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10 Awesome Admin Hacks for Enterprise Mobility Management

  • Ashley Speagle By

Here are 10 IT admin hacks from Connect Atlanta 2016 to get more out of the robust VMware AirWatch enterprise mobility management (EMM) platform.

Now that mobility is mission critical to every business, enterprise mobility is moving at a consumer pace. So how do you streamline massive mobile deployments? Here are 10 hacks for every admin using AirWatch EMM from our Systems Engineer Chase Bradley.

Simplify Workflows with AirWatchTo Simplify Your Workflow

1. Change Control: Before going live with changes, first create test organization groups within the multi-tenant architecture, such as UAT (User Acceptance Testing), Production or Admins/Developers. Then, roll out updates to subsets of users in your existing business structure, one smart group at a time: for example, UAT > IT > end users > executives. This allows you to test the impact across platforms and versions and correct potentially disruptive changes before it reaches end users.

2. User Groups: Leverage user groups to their full potential. Apply customized settings to create Active Directory (AD) Security Groups, Organization Unit (OU) Groups, Custom AD Queries and Local AirWatch User Groups. You can do this by supportive items like: Apps, profiles, compliance policies, enrollment restrictions, content and content repositories and VMware Identity Manager policies. You can also customize user groups by mapping them to different Active Directory attributes, which are integrated with other software, such as physical location, manager, cost center and training.

automate-tasks-using-active-directoryTo Automate Tasks

3. AD Automation: Automate user management with AD integration. AirWatch automatically syncs with the user groups you already have, so that as AD groups update, so will your AirWatch user groups. AirWatch automatically adds or removes assigned resources to reflect AD updates and can prevent ex-employees from accessing data. AirWatch can also sync user attributes including the user’s status, which can be configured in AirWatch to block new device enrollment or enterprise wipe devices of disabled AD users.

4. REST APIs: To create your own automation scripts, build custom workflows using REST APIs. To access the API help page: Go to https://{as#} for Software as a Service (SaaS). (It will be installed on the console if on premises. Use your admin credentials to access the page.)

Track Inventory throughout the Device LifecycleTo Track Device Inventory

5. Device Lifecycle: Tag devices to quickly view enrollment status and add services in bulk. Create and tag customized attributes (such as “damaged,” “shipping,” “Bio 101”) to track device status and assign resources via smart groups. Use the Device Lifecycle (Devices > Device Lifecycle) page to manage your deployment in progress. Get real-time statistics on expected enrollments vs. actual enrollments. The Lifecycle page also allows you to manage your automated enrollment devices (Apple Device Enrollment Program & Knox Mobile Enrollment).

6. Reporting: Create custom reports by exporting list views. Almost any list view in AirWatch is exportable and customizable. You can use the AirWatch reporting engine to send scheduled reports to team members. (Tip: The Device Inventory reports contain a ton of awesome reports.) You can get an audit of every console change in your environment with syslog integration in the AirWatch Console.

Improve User Experience with Enrollment CustomizationTo Improve the User Experience

7. Enrollment Customization: Create a familiar enrollment experience that caters to your company: Customize terms of use, configure optional end-user prompts and push privacy notices. Prevent unauthorized devices from enrolling by restricting user to specific devices, platforms and types. Most of these customizations can be found in the settings under All Settings > Devices > General.

8. Automatic Ownership: Automatically flag devices to the appropriate owner. Define ownership without prompting your users by either using the automated enrollment solutions (Apple DEP & Knox Mobile Enrollment) or by importing a list of serial numbers from your device reseller/provider into the console ahead of time.

9. Branding: Customize AirWatch with your company logo and colors to create a consistent experience. AirWatch allows you to brand every interaction IT and end users have with the platform: messages about enrollment, applications, compliance, terms of use, administration and the device lifecycle.

10. Self-Service: Give end users control to remotely manage their devices. From the AirWatch Self-Service Portal (SSP), users can clear passcodes, send sounds to locate devices, lock their devices and push profiles. Make the SSP easy to access by adding ?ac={GroupID} to the URL, or configure it with VMware Workspace ONE alongside other work apps.

Want more tips? Visit myAirWatch for more how-to knowledgebase articles.

Learn more about AirWatch EMM:

Ashley Speagle

Ashley Speagle

Ashley is a content marketing specialist for VMware AirWatch.

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