IT admins using legacy PC lifecycle management solutions spend an inordinate amount of time imaging endpoints and responding to tickets from end users. Meanwhile, organizations waste an inane amount of money printing materials to equip employees to do their jobs. Windows 10 changes the game with modern management approaches and digitization of paper processes.
Most organizations we talk with at VMware are mapping out their path to Windows 10 and are continually looking to digitize paper processes. Organizations commonly ask, “What’s the potential financial impact? Can you give me an example of an organization levering the solution at scale?”
To address these questions, late last year VMware commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. We wanted to examine the potential return on investment (ROI) enterprises may realize by deploying VMware AirWatch UEM to manage devices running Windows 10 and VMware Content Locker for digital content distribution and management.
The results were eye-opening.
Forrester interviewed a global airline with about 10,000 pilots, lead pilots and trainers for the study. According to the study, the airline provides Windows 10 tablets, managed by AirWatch, with VMware Content Locker to deliver tools and applications: access to back-end systems, more detailed weather information and a digital version of all airline and regulatory handbooks and procedures.
The airline saw:
- the time it takes to image a device decrease from 60 minutes to 10 minutes,
- the number of annual support calls per user reduced from three to two and
- the cost avoidance of switching from paper to digital in the millions of dollars.
The study details the savings on device installation and updates; desktop management and paper, printing and fuel costs.
According to the study:
“With AirWatch, pilots can now access and install all their required Windows apps via a self-service catalog at any time, whether connected to the company network or in any other remote location. Application and operating system updates can also automatically be installed no matter where the device is.”
“We have seen some real improvements in terms of problem-solving with AirWatch and Windows 10 … We have no paper flight manuals,” said a flight operations manager at the airline quoted in the study.
According to the study:
“Part of the airline’s workspace transformation efforts has been to reduce paper and the amount of information pilots need to physically carry. … With Content Locker, the airline can provide secure, powerful computing devices that replace most paper solutions and meet airline and FAA requirements.”
You can learn more about the Forrester TEI study and AirWatch solutions with these resources: